Privacy Policy
Information we collect
When you use our contact form or send an enquiry about chair restoration, we collect the personal details you provide. This includes your name, email address, and any photographs of furniture you attach to your message.
We also collect technical data automatically when you browse our site. This includes your IP address, browser type, device information, and pages visited. This data helps us understand how visitors use the website and improve its functionality.
How we use your information
We use your personal information to respond to restoration enquiries, provide quotes, and arrange collection or delivery of furniture. Photographs you send are used solely to assess the condition of your piece and determine appropriate restoration methods.
Technical and usage data is analysed to improve website performance, identify popular content, and ensure the site displays correctly across different devices and browsers.
Your rights
Under Australian privacy law, you have rights regarding the personal information we hold about you. These rights include accessing your data, requesting corrections, and asking for deletion where appropriate.
Access your data
You may request a copy of the personal information we hold about you at any time.
Request corrections
If any information we hold is inaccurate or incomplete, you may ask us to correct it.
Request deletion
You may ask us to delete your personal information where there is no compelling reason for us to retain it.
Data portability
You may request that we transfer your data to another organisation in a structured format.
Sharing your information
We do not sell or rent your personal information to third parties. Your data is shared only with trusted service providers who assist us in operating the website and delivering our services, such as email hosting and analytics platforms.
All third-party providers we use are bound by confidentiality obligations and are only permitted to process your data for specified purposes related to our service delivery.
Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage, encrypted transmission, and access controls.
While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure. We encourage you to exercise caution when sending sensitive information online.